Our dog beds, crate pads, crate covers, and all of our products are hand made in Greenwich, Connecticut. After each of our products are crafted, we package them up and send them out for your best friend’s enjoyment.
Most items are ready to ship within 10-21 days, larger custom sized beds may require more time. Shipments will be made by US Postal Mail, FedEx, and UPS. This will be determined by the weight of the product and which warehouse it will be shipping from. We will ship to PO Boxes, APO, FPO, and US possessions whenever possible. A physical address may be required if we have to ship via UPS or FedEx. Please contact us with any special requests and we will do our best to accommodate you.
Returns are permitted. You must contact us within 5 days of the date you actually receive the product to obtain a return authorization number.
All returns are subject to inspection. Packaging and item must be undamaged and suitable for resale. Original packing slip/receipt must be included with return.
If there are any quality issues or defects, please contact [email protected] for warranty info and repairs.
Custom beds are subject to a 20% restocking fee.
Please contact us with any special requests.